{"id":408,"date":"2026-04-06T09:56:28","date_gmt":"2026-04-06T09:56:28","guid":{"rendered":"https:\/\/myswiss.store\/general-terms-and-conditions-of-sale-privacy\/"},"modified":"2026-04-13T16:56:39","modified_gmt":"2026-04-13T16:56:39","slug":"general-terms-and-conditions-of-sale-privacy","status":"publish","type":"page","link":"https:\/\/myswiss.store\/en\/general-terms-and-conditions-of-sale-privacy\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Refund and Return Policy<\/h2>\n\n<p class=\"wp-block-paragraph\">The works for sale on My Swiss Store \/ G Art &amp; Paintings are original works and unique pieces. For this reason, no right of return or refund is provided for a simple change of mind after purchase.<a href=\"https:\/\/swisscontract.law\/15\/?print=print\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">We invite customers to carefully read the description of the work, the dimensions, the technique, and to carefully view all available images before completing the order.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Damage or Errors in the Order<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If the work arrives damaged during transport or if you receive an incorrect item, we ask you to contact us within 7 days of delivery by writing to<strong> <a href=\"mailto:contact@myswiss.store\">contact@myswiss.store<\/a><\/strong>.<a href=\"https:\/\/www.kmu.admin.ch\/kmu\/en\/home\/concrete-know-how\/finances\/taxes\/vat.html\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">To allow us to properly assess the problem, we ask you to attach:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>photographs of the outer packaging;<\/li>\n\n\n\n<li>photographs of the work received;<\/li>\n\n\n\n<li>a brief description of the damage or error found.<a href=\"https:\/\/swisscontract.law\/15\/?print=print\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">After verification, we will evaluate the most appropriate solution on a case-by-case basis, which may consist of a refund, replacement if possible, or another solution agreed upon with the customer.<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/swisscontract.law\/15\/?print=print\"><\/a><br\/><a href=\"https:\/\/myswiss.store\/wp-admin\/post.php?post=12&amp;action=edit\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Shipping Costs<\/h2>\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed, shipping costs are indicated on the product page and are non-refundable. In case of verified damage or error attributable to the seller, an appropriate solution will be proposed without penalizing the customer.<\/p>\n\n<h3 class=\"wp-block-heading\">VAT \/ MWST \/ IVA<\/h3>\n\n<p class=\"wp-block-paragraph\">Under Swiss value-added tax regulations, we are not currently subject to VAT registration requirements. The prices indicated on the site are therefore final prices and do not include separately stated VAT.<\/p>\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n<p class=\"wp-block-paragraph\">For any questions regarding orders, shipping, damage, or refunds, you can contact us at: <a href=\"mailto:contact@myswiss.store\">contact@myswiss.store<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy The works for sale on My Swiss Store \/ G Art &amp; Paintings are original works and unique pieces. For this reason, no right of return or refund is provided for a simple change of mind after purchase. We invite customers to carefully read the description of the work, the dimensions, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-408","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/pages\/408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/comments?post=408"}],"version-history":[{"count":2,"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/pages\/408\/revisions"}],"predecessor-version":[{"id":513,"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/pages\/408\/revisions\/513"}],"wp:attachment":[{"href":"https:\/\/myswiss.store\/en\/wp-json\/wp\/v2\/media?parent=408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}